Hopefully someone here is able to help me with my billing problem(s).
I had to phone up CS 2 or 3 times last year for completely random additions to my phone bill. Always the phone bill, but never BB or TV. I've always been told 'sorry sir, this happens from time to time'.... how? I'm just glad that I check the extras section of the phone bill.
I realised about 6 months ago that I was being charged for my phone line twice - once on a telephone bill, and once as part of the family pack. I phoned CS and a helpful guy said that it was due to the wrong postcode being on my phonebill and that he'd sort it all out. I was promised that I would be refunded all of the money that I'd overpaid and wouldn't be charged double in future. What happened?....... absolutely nothing. The next bill arrives, same problems as all the previous bills, so I call again. Another helpful sounding guy says all the same stuff as the first, but when the next bill comes - result! Credit on the TV bill and nothing on the phonebill. But, of course, nothing lasts forever.
I received my phone bill today. I've been charged £1.50 for not having a DD(I cancelled it because I shouldn't be paying this bill!), £1.50 for some talk-unsomethingorother, and £10.50 for rental. After having a bill of £0.00 for a few months how can this happen again!?
I there any way that I can sort this out permanently? I don't use the phone at all(which is why it's so annoying to pay for it twice and random extras) but I like the TV, so I'd rather not cancel the lot. Then again, if I cancel, I'd probably just have problems getting the credit (about £200) refunded to my bank account
