Joined this forum when incensed about the 0845 fiasco and am now wondering what difference it makes to the all powerful at NTL et al. Do they monitor this site for the few customers who actually voice their dissent? Or are we just whistling in the breeze.
Just filled in their questionairre re customer service, and included as much as possible in the comment boxes. To be fair I haven't had a tremendous amount of problems with their equipment, and their hard pressed service engineer did what he could with his limited resources. Its the billing mistakes I find hardest to bear.
On the forms I think they could do with questions you answer such as:
What do you really hate about ntl?
How can we improve our service to you?
How long do you think you should wait for an answer when contacting us?
How long do you actually wait before you throw the phone at the settee in disgust?
But their staff would be engaged in reading the millions of replies instead of answering the phones!
I really hate the web site as that takes you round in circles until you just give up - I may have missed some hidden link, but I cant find a way to contact them on line - and I definately am not ringing to voice my opinions, waiting half an hour and now to pay for the priviledge is a bridge too far.
