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Originally Posted by Monserrat
KK.
Basically then, I'll need to convince one of the call centre agents that my original modem has a loose contact?
I do work in technical support myself and deal with Kazaa-infected customers all of the time. What is the best way in explaining that my computer is clean and not going through the hassle of running spyware etc checks?
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Here lies your first hurdle - if you call tech support and get thriough to India, more than likely they will insist you wait until they finish all the checks which allows them to fob you off with "It's your firewall/your anti-virus/spyware/your router" or similar. My advice would be to bear with them while they do all that and THEN ask for it to be changed. If you get no joy then post back here and we might be able to help.
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Originally Posted by Monserrat
As for the 'rat' business, is that the guy who sold the modem on eBay, or is that me for illegally obtaining a modem?
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The guy who sold it to you is in the wrong - you could easily say you bought it in good faith, which is what appears to have happened.