Thread: Changing a duff cable modem
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Old 11-03-2006, 14:08   #4
sollp
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Join Date: Mar 2005
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Age: 57
Services: Virginmobile,Sky TV, ZEN 76Mb,ZEN Phone line.
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Re: Changing a duff cable modem
As Russ has already said, you would have been better off ringing NTL and getting them to replace the modem at the small cost of a phone call. Now you have paid between £10-40 for a modem that will not work.

So unfortunately you now have to phone and do it the correct way now.

In future do not buy items like Digi STB's or modems or Digital filters ect off of E-Bay as these do not work as they have to be associated with your acccount for them to work, and also be provided by NTL or telewest ect.

He shouldn't have sold it to you. I have come across this problem before, you need to be firm and sound confident in telling them that the connection on the modem is causing the connection between your PC and the modem is dropping due to the RG45 connector in the modem IS faulty.
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