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Monserrat · 11-03-2006, 14:06

KK.

Basically then, I'll need to convince one of the call centre agents that my original modem has a loose contact?

I do work in technical support myself and deal with Kazaa-infected customers all of the time. What is the best way in explaining that my computer is clean and not going through the hassle of running spyware etc checks?

As for the 'rat' business, is that the guy who sold the modem on eBay, or is that me for illegally obtaining a modem?

11-03-2006, 14:06	#3
Monserrat Inactive Join Date: Jun 2005 Posts: 62	Re: Changing a duff cable modem KK. Basically then, I'll need to convince one of the call centre agents that my original modem has a loose contact? I do work in technical support myself and deal with Kazaa-infected customers all of the time. What is the best way in explaining that my computer is clean and not going through the hassle of running spyware etc checks? As for the 'rat' business, is that the guy who sold the modem on eBay, or is that me for illegally obtaining a modem?