Cable Forum - View Single Post - [Merged] Tech Support to be charged at 0871 rate from 8 May

11-03-2006, 10:24

Just received my "ntl: insider" email with details about the new numbers, but the charges they quote are when phoning from an ntl line only:-

"Calls cost no more than 5p per minute for 0845 numbers and 10p per minute for 0871 numbers from ntl a landlines. All chargeable calls are subject to a 6p connection charge. Calls from non-ntl lines may vary."

Being with BT, I had a look around on the internet.
The 0845 number will cost me no more than 3p/min (inc VAT) and there is no connection charge (although there is a minimum charge of 4.2p per call).

The 0871 number is not a national call number, but a "contactcall" number. This can be charged at anywhere between 0.5p/min to 10p/min. ntl have chosen to charge the maximum of 10p.

So ntl are actually charging their own telephone network users 2p/min more than BT customers for phoning customer support (plus the 6p connection fee).

11-03-2006, 10:24	#142
XFS03 Guest Location: East London (ex-C&W) Services: XL broadband ntl250 modem Posts: n/a	Re: [Merged] Tech Support to be charged at 0871 rate from 8 May Just received my "ntl: insider" email with details about the new numbers, but the charges they quote are when phoning from an ntl line only:- "Calls cost no more than 5p per minute for 0845 numbers and 10p per minute for 0871 numbers from ntl a landlines. All chargeable calls are subject to a 6p connection charge. Calls from non-ntl lines may vary." Being with BT, I had a look around on the internet. The 0845 number will cost me no more than 3p/min (inc VAT) and there is no connection charge (although there is a minimum charge of 4.2p per call). The 0871 number is not a national call number, but a "contactcall" number. This can be charged at anywhere between 0.5p/min to 10p/min. ntl have chosen to charge the maximum of 10p. So ntl are actually charging their own telephone network users 2p/min more than BT customers for phoning customer support (plus the 6p connection fee).