[etccarmageddon]

it sounds like the ntl network isn't reregistering your account to the router's mac address. if I remember rightly the manual belkin send out is incorrect at some point regarding this and that's why you're having problems.

if there's an option to clone your pc's mac address onto the router do this - it will fool ntl into thinking your pc is trying to connect when it's really the router.

---------- Post added at 10:12 ---------- Previous post was at 10:08 ----------

alternatively, if you cant do this shut it all down - wait 10 mins then power up router and see if the ntl network recognises you have put a new device on their network (ie. something with a diff mac address).

---------- Post added at 10:13 ---------- Previous post was at 10:12 ----------

if you purchased it from pcworld I recommend taking it back and getting a linksys which is a far better product in my opinion. a lot of people have had 'issues' with belkin.

---------- Post added at 10:19 ---------- Previous post was at 10:13 ----------

I think part of the problem is also timing

1. you turn it all off and wait a few mins.

2. you turn on your cable modem then you wait a min or so before

3. turning on the router.

I think if you get the time between 2 and 3 wrong then it dont work cos it doesnt do the mac address stuff right. if you turn on the router too quickly then the cable modem hasn't had enough time to link up with ntl so isn't in mac address seek mode.