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Originally Posted by Frank
Questions to consider:
1. What is the callback SLA? Does one exist?
2. Will the performance of this new system be publicised?
3. When are we going to see something like this? http://portal.plus.net/supportpages.html?a=212
4. How are the correct CSRs going to be calling back the customer if they don't know what the customer is calling about?
5. Will the "call-back" be in operation from day 1, on all ntl contact numbers?
6. Are the "new" ntl going to bring support back into the uk as part of this new policy? |
Even Ebuyer can provide simple stats on their customer service on this page
http://www.ebuyer.com/customer/help/...Y29udGFjdF91cw==
Come on ntl its not hard.
---------- Post added at 11:28 ---------- Previous post was at 11:25 ----------
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Originally Posted by HD462
rental £4.28 a month....shows how much they've gone up over the years.  |
This is how I was 'sold' it The said it was half the bt cost for line rental and that the bills would be 20% less. Which they where initially. The analogue tv was also much better than sky analogue and was only £11.99 per month.