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Originally Posted by quadplay
Customer Service reps will be told they can, for now, transfer to technical support (which is at the higher 0871 rate) - but this will be reviewed in the future if significant revenue is being lost this way.
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That's interesting, considering this is supposed to be about providing better service to customers rather than generating revenue from their problems.
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Originally Posted by Begize
NTL will of course refund the costs of any phone call where the fault you are reporting is deemed to be their problem.
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Another interesting questions, add it to my list.