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Originally Posted by Paul M
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We are putting in place initiatives to ensure any customer who is on hold for three minutes or more is given the option to request a free call back from us.
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So, in theory, no one should wait more than about 5 minutes. I wonder how long it takes to get called back though, given that many people have lives (!), and can't sit by their phone all day.So, in theory, no one should wait more than about 5 minutes. I wonder how long it takes to get called back though, given that many people have lives (!), and can't sit by their phone all day. |
Excellent point. Personally, I'd rather hear one of those "There are 487 calls ahead of you", or "There are 5 calls ahead of you" messages so I could make the decision whether to hold or give up. Of course, hanging up within a minute wouldn't raise much revenue, but it wouldn't waste an entire day/evening/night hanging about for a phone call that may or may not happen either!