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10MB upgrade running at super fast 1.5MB
First post so please be gentle!
Iâ₠™ve just upgraded my 3MB STB (Samsung) connection to 10MB but I am having issues that I thought someone could shed some light on?
First a brief history:
My house is apparently a fair distance from the cab and as such an original request for an RG11 cable pull was put in by an engineer because the signal levels were too low (an RG6 cable was installed and then replaced a week later by the requested RG11 because the TV picture kept freezing). Apparently RG11 cables are no longer installed so I guess Iâ₠™m lucky here.
STB Broadband has worked and been upgraded over 4+ years with few problems but with 10MB I clearly needed a cable modem. An engineer arrived last Friday and decided to put a splitter on my existing cable and bung an NTL250 on one side and my STB on the other.
Now my TV picture randomly freezes for a second and my 10MB broadband happily runs at 1.5MB. To be honest the speed jumps up to 7+ MB after midnight and before 9am so Iâ₠™m concerned that this is a contention ratio problem?
What I am interested in is †œIs it possible to have a second cable pulled specifically for the cable modem?ÃƒÂ¢Ã¢â€šà ¬Ã‚Â and if so would this alleviate both TV and Broadband problems. If the Broadband issues are contention ratio linked then should I go down to 2MB and save some cash?
Any info would be appreciated as NTL are not really helping at all, worst case scenario what are the cool off period details in having just upgraded to 10MB so I can ditch it?
Many thanks in advance...
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