Cable Forum - View Single Post - [Merged] Tech Support to be charged at 0871 rate from 8 May

Frank · 08-03-2006, 21:07

Questions to consider:

1. What is the callback SLA? Does one exist?
2. Will the performance of this new system be publicised?
3. When are we going to see something like this? http://portal.plus.net/supportpages.html?a=212
4. How are the correct CSRs going to be calling back the customer if they don't know what the customer is calling about?
5. Will the "call-back" be in operation from day 1, on all ntl contact numbers?
6. Are the "new" ntl going to bring support back into the uk as part of this new policy?

08-03-2006, 21:07	#38
Frank Inactive Join Date: Jun 2003 Location: Toronto, Canada Services: Beanfield 50/50 FTTH and iPTV Posts: 1,756	Re: Tech Support to be charged at 0871 rate from 8 May Questions to consider: 1. What is the callback SLA? Does one exist? 2. Will the performance of this new system be publicised? 3. When are we going to see something like this? http://portal.plus.net/supportpages.html?a=212 4. How are the correct CSRs going to be calling back the customer if they don't know what the customer is calling about? 5. Will the "call-back" be in operation from day 1, on all ntl contact numbers? 6. Are the "new" ntl going to bring support back into the uk as part of this new policy?