Just told my husband about this..and I think his response of 'cheating barstewards' was just about right.
At the very least I shall expect to speak to somone who bluddy knows what they are doing and the problem get fixed right there and then.
As for those folk trying to get billing sorted are they having to pay for their phone call,because as far as I can see that's the department where ntl really screw things up.If one has to keep phoning back to get a bill sorted out month after month and pay for the privilage..
