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Originally Posted by Mick
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Hmmm.
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As you know, we are passionate about delivering high standards of customer service and are committed to a programme of enhancements.
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I didn't know that, but thanks for telling me.
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Customers themselves have ever changing needs and we aim to be responsive.
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Our customers have told us they would like to now pay for something that was free and pay more for something that was cheaper. Well who am I to argue?
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employing the best talent and our commitment to training and development
encouraging an open and helpful culture where staff share their views on how to make further improvements
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I thought they'd got rid of any talent in favour in cheap labour in areas of mass unemployment and getting away without training them in which product they are actually supporting. Or am I wrong again?
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As part of this strategy we want to make it easier for customers who want to get in touch and are changing some of our customer service numbers on 8 May.
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Make it easier = charge you? Does a national freephone number not currently make it easy?
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This change brings ntl into line with other communication companies who make a nominal charge for customer service calls. We are in the process of writing to customers to inform them of these changes.
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O2 don't charge me to speak to them via my mobile phone. BT don't charge me to speak to them from my home phone, or any other landline for that matter. And just becuase Sky charge people silly sums of money to talk to you, doesn't mean that people like it.
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We are putting in place initiatives to ensure any customer who is on hold for three minutes or more is given the option to request a free call back from us.
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Didn't they do this last year sometime. I remember typing in my number and being promised a call back on a couple of occasions. Needless to say it didn't happen. In the mean time on an 0870 number you've just racked up 30p's worth of charges. Nice.
I think I'm going to get myself an 0870 number and give it out to all the companies that have one and expect me to call it. Then I'm going to put them on hold for 3 minutes before promising a call back that never happens, so they have to call back the next day, and the next.
This time next year Rodney......