I guess things ain't going to get any better after the take over after all!
Well done NTL a good start, glad I quit my phone & tv when I did!
The only good thing NTL ever had going for their poor service was the fact you never had to pay for the call!
NTL are bound to lose a lot of custom over this in the long run!
It's bad enough you have to wait ages to speak to somebody just to have to call back another 10 times before your problems are resolved but now they intend to charge for the privilage!
And why should a customer have to pay to report a fault with their equiptment?