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Originally Posted by sf49er
In my phone call I threatened them with a DPA to which they replied that bills are not covered by the DPA. I emailed the ICO for clarrification but haven't heard anything yet.
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Complete rubbish. I'd call back and ask for the address to write to so you can get the history of your account, not just the charges but notes and changes made to your services.
It should show when and how the charge for the line rental was removed. If it was done by mistake by an Ntl employee or by a system error I think you would have a strong case not to pay it.
The way it used to be done for things like this was to refund customers if we had overcharged them or write it off if they had been undercharged.
Charges were only backdated in extreme cases.