Thanks for the reply.
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Just to add though, you say you want proof you have not been billed for the service but you must have had bills from NTL. If you did not read them or simply bin them then that is your own fault and not NTL's and therefore why should NTL supply copy's for free?
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Yes I did recieve bills for that period. But who reads every line of a bill?
They asked for £xx.xx and I paid £xx.xx. Now they are demanding more and I am just asking for more proof that they are due it.
Is it my fault that I didnt read the bill? Yes. But it is NTLs fault that they failed to charge me for the services in the first place? Or do you think THAT is my fault as well?
As it happens I have just spoken to CS again and they are now sending out the bills for free.