Cable Forum - View Single Post - Smart Card problem

winterbrew · 08-03-2006, 06:07

I've started to get a Smart card error appear on the screen every few hours, stating that the card cannot be read and may be dislodged/removed. After about 5 seconds it sorts itself and carries on as normal. I've taken the card out and cleaned it, but the problem is still there. Been doing it for a couple of weeks now.

The menus and response time have also slowed down and are now similar to the good old days with the Pace DiTV-1000, running 1Mb broadband at full tilt, even when I'm not downloading.

The event log has lots of entiries '81 Smart Card Mute'

I'm on upto 10Mb broadband through the STB, although filled in the upgrade to a SACM form on the NTL website before and after Xmas, but no call as yet to arrange.

Time to call customer services ?

Cheers

Jon

08-03-2006, 06:07	#1
winterbrew Inactive Join Date: Jan 2004 Location: Portsmouth Services: 10Mb SACM B/B, DTV - Family pack + sports, Telephone Posts: 42	Smart Card problem - Samsung SMT2100C I've started to get a Smart card error appear on the screen every few hours, stating that the card cannot be read and may be dislodged/removed. After about 5 seconds it sorts itself and carries on as normal. I've taken the card out and cleaned it, but the problem is still there. Been doing it for a couple of weeks now. The menus and response time have also slowed down and are now similar to the good old days with the Pace DiTV-1000, running 1Mb broadband at full tilt, even when I'm not downloading. The event log has lots of entiries '81 Smart Card Mute' I'm on upto 10Mb broadband through the STB, although filled in the upgrade to a SACM form on the NTL website before and after Xmas, but no call as yet to arrange. Time to call customer services ? Cheers Jon