[sf49er]

hey guys. nob on here and was sent here by a friend who knew about the forum.

Anyway. From March of 2005 - November of 2005 NTL say they forgot to charge us line rental. In december they lumped it all on our bill but fialed to explain what it was for. Obviously this was a huge amount so they immediately cut us off as well.

When we rang up to complain we played hell with them for loading it all on in one go, never mind loading it on at all!

We demanded copies of the bills which they said would be sent out. And the disputed amount would be put to one side.

Januarys bill comes out. No copies of bills, and we are cut off again. Same complaint to CS.

Long story short, same Feb, same today.

But now they are saying that they want £4 per bill sent out. We demanded them at the 'price' they were in December when they were originally ordered (ie nil). We were told no chance. £4 per bill or nothing. CS have been rediculous on this.

They are telling us that they undercharged us Mar-Nov but refuse to provide proof unless we pay for it.

We are being held to ransom. In addition they have cut off out going calls and refuse to switch them back on till we pay disputed amount.

Who the hell do these people think they are. I asked 'what the hell was going on' and was told to stop swearing or the call would be ended!! When did hell become a swear word.

NTL seem to think that we should be grateful for being treated like ****. Well Ive had enough.

I dont know whether to drop them, complain further or sue them.

Any comments?