[King Bear]

Many thanks to Chris at Cableforum, and Jill from NTL for their help.

I will not know for definite until the next bill arrives that the errant £2 "Analogue NON DD charge" has been killed off, but all looks very promising.

As I said previously, I am sure that everyone previously involved in the saga was acting in good faith, but whether due to poor training, overly complex computer systems, or just time pressures on CS staff, the fact is that what should have been a simple matter could not be accomplished. Shame.

Believe me NTL, surely it is better for someone to take ownership of a customer complaint from the outset and fix it in one go, rather than have repeated calls from a customer with the complaint never being resolved.

Once again, many thanks.

Cheers, Andy