Lol now that is poor you both need to ring NTL and give them a good beat in!
ME:
Operation Configuration
Network Access : AllowedMaximum Downstream Data Rate : 2048000Maximum Upstream Data Rate : 200000Maximum Upstream Channel Burst : 1600Modem Capability : Concatenation Enabled, Fragmentation Disabled, PHS DisabledMaximum Number of CPEs : 1