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Originally Posted by Neil
Have you actually rung ntl Tech Support to report your issues?
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Not about this issue, I talk to them via BBmedic and there should be no difference, all agents should be competent via phone or BBmedic.
The reason why I haven't called them is because they are useless from previous experiences, they don't log calls, you don't get a reference, you phone back and the next person know nothing about your issue.
The last person i spoke to on bbmedic said that there are no modem logs and i'd have to call in when i get the issue, but if there are no logs then they wont see the issue because it would have reset itself by then.
And of course no doubt they will try and blame something on my pc or get me to look at things that i have already covered being a tech support agent myself.
And lastly, it always happens in the night when they are closed.