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Stuart · 06-03-2006, 16:05

The do send an installer (not an engineer- there is apparently an important difference)to install the modem. Why? Probably partly so he or she can check that conditions (signal levels etc) are right for the modem to work, partly because an incorrectly connected modem or STB can introduce feedback to the network (thus affecting other people as well) and partly because most of NTL's customers have little or no knowledge of how Cable modems work.

06-03-2006, 16:05	#10
Stuart - Join Date: Jun 2003 Location: Somewhere Services: Virgin for TV and Internet, BT for phone Posts: 26,546	Re: NTL Hardware & Config. The do send an installer (not an engineer- there is apparently an important difference)to install the modem. Why? Probably partly so he or she can check that conditions (signal levels etc) are right for the modem to work, partly because an incorrectly connected modem or STB can introduce feedback to the network (thus affecting other people as well) and partly because most of NTL's customers have little or no knowledge of how Cable modems work.