they actually have to get an engineer out to plug in a cable modem?
My word, im stunned. Why exactly?
Surely they just log the mac address (or similar, not used cable before) of the hardware and they send it pre-configured and you just plug it in?
Excuse my ignorance, ive been working with lans and wans for over 16 years but ive never used cable broadband, only adsl or kilostreams etc.
Can someone give me a technical run down of how cable bb services actually work?