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Re: How long??
Umm internet is not an essential service, it's not like telephone. TV also takes priority in the fault booking stakes.
Can't see where ntl went wrong here. Seems more like your mate is complaining because he couldn't get an engineer to visit when he wanted one to be honest.
Not entirely sure what you expected people to do when you post on here on Saturday afternoon when the guy is getting an engineer visiting Monday.
If your mate is using his connection for business purposes and needs it that badly he should pay the extra for the priority support.
A lot of things can go wrong just affecting him, it doesn't mean his modem is dead just because his neighbours are online.
As above ntl really don't care who you are when booking an engineer, I had to wait a week for one when I was actually working for them. I had no priority treatment at all so while your mate may have a fabulous reputation around Mansfield for his skills it doesn't mean a thing to his ISP.
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