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Originally Posted by Nidge
He's a bit miffed though because his neighbour is on NTL and his is working fine, a lad a few doors away is also on NTL and his is working ok, I said to him it sounds like your modem has gone belly up, he's got one of the old Terayon modems.
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right...
so it sounds like an individual issue... which needs an engineer visit... which is booked in for tomorrow.
it is highly likely that the engineer visit tomorrow will resolve the problem. Nothing the forum can do to help before then, so why not wait for the engineer visit, and then come back to us if he is still having problems?