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SuperHans · 05-03-2006, 13:02

Danny is quite clearly an idiot. Status light flashing on a DPX110 means 1 of 4 things. Either No Upstream, No Downstream, which is usally an outage for these 2 problems, a problem on the authentication server or just simply a faulty modem. So the first 2 is to roll out a service tech, the 3rd problem again could be an outage, account problem which can usually be solved on the call. The problem has got absolutely nothing to do with your PC.

Davy I feel bad that Danny the Doofus treated you so badly. When I used to work for that company I would of treated you with the utmost respect, as customer, that you deserve. Kept you on the call for 5 minutes and made sure you got some sort of resolution. I agree there are plenty of idiots who work for that company both on 1st and 2nd line. Employees are treated very badly by the management but that is no excuse to mistreat the customers. AFter all the company would not exist without the customers.

05-03-2006, 13:02	#9
SuperHans Inactive Join Date: Mar 2006 Posts: 14	Re: Blueyonder "Support" Danny is quite clearly an idiot. Status light flashing on a DPX110 means 1 of 4 things. Either No Upstream, No Downstream, which is usally an outage for these 2 problems, a problem on the authentication server or just simply a faulty modem. So the first 2 is to roll out a service tech, the 3rd problem again could be an outage, account problem which can usually be solved on the call. The problem has got absolutely nothing to do with your PC. Davy I feel bad that Danny the Doofus treated you so badly. When I used to work for that company I would of treated you with the utmost respect, as customer, that you deserve. Kept you on the call for 5 minutes and made sure you got some sort of resolution. I agree there are plenty of idiots who work for that company both on 1st and 2nd line. Employees are treated very badly by the management but that is no excuse to mistreat the customers. AFter all the company would not exist without the customers.