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Originally Posted by Racingdick
ok ill pick up on a few things here, if he called wednesday mornign and an engineer was booked for the soonest available time monday why did he see a need to call back in?
also
ntl treat all customers the same whether there IT wizkids, old grannies or frumpy grandads.
If monday was the soonest then monday was the soonest (barring cancelations)
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He was told to phone back that evening to see if there were any cancelations.
---------- Post added at 18:32 ---------- Previous post was at 18:31 ----------
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Originally Posted by Russ D
That's exactly why I haven't stepped in - it's highly unlikley anything could be done before monday anyway.
If however he gets no joy after that, I'll get on to my ntl contact straight away.
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The engineer got booked on Wednesday morning Russ, they usually come out the next day, why a wait till Monday?