ok ill pick up on a few things here, if he called wednesday mornign and an engineer was booked for the soonest available time monday why did he see a need to call back in?
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Now my mate has worked with computers since 1988, he was the main programmer for CPL in Chesterfield, he's built no end of machines for people, he's built no end of websites for people, he's got a cracking reputation round Mansfield for his PC skills, to get his machine working he's done a IP renew, deleted the TCP/IP and reinstalled the protocol.
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ntl treat all customers the same whether there IT wizkids, old grannies or frumpy grandads.
If monday was the soonest then monday was the soonest (barring cancelations)