Before they introduced the 10Mb service they did a beta stress test in Scotland. The least populated Telewest region. They did not upgrade the UBRs (Routers) because they are so cheap. When the 10MB service was introduced they didn't allow for users doing alot more downloading activity (I mean that is what people get 10MB for!) which was a totally stupid none thought. So now the poor users suffer from slow speeds and high pings. The communication in the company is so poor when the user calls tech support the tech dudes honestly do not know when the problem will be solved. Even 2nd line support haven't got a clue all they do is move the user on to a slightly better upstream which has a slightly better contension. Poor, poor, poor customer care
