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Chris W · 03-03-2006, 18:58

It is always possible to ask

however, for the problem to be resolved, your friend will need to contact ntl and run through their diagnostic process. If ntl decide that it is a faulty modem an engineer will be sent and it will be replaced.

03-03-2006, 18:58	#2
Chris W cf.mega poster Join Date: Nov 2003 Location: Reading Age: 42 Services: Virgin Media Broadband Size M Posts: 6,546	Re: Requesting a new modem! It is always possible to ask however, for the problem to be resolved, your friend will need to contact ntl and run through their diagnostic process. If ntl decide that it is a faulty modem an engineer will be sent and it will be replaced.