Cable Forum - View Single Post - Existing 2MB Customer Broadband Plus Question

copey123 · 03-03-2006, 17:53

Oh my god, for the first time in my life i have experienced the phenomenon that is known as NTL HELL. I have called 7 times and each time been transferred from Technical Support to CUstomer Services. Customer services have twice said "ok the service is now active and should be up and running within 20 minutes". This wasn't the case. Whenever i call technical support i get through to a man with a strong Indian accent who puts me on hold for 20 minutes each time before transferring me back to the customer services line. The final call i was told that Customer Services can only enable Broadband Plus for 1mb customers. 2mb and above have to go through tech support. All tech support do is transfer me back. I got so angry on the phone that i had to stop the call and hang up. Now can someone tell me who is lying to me? I have been on the phone (no word of a lie) for 3 hours today trying to get this sorted and on hold and have got absolutely nowhere. Is there anyone on here who actually works for NTL who would be able to help me out? Is it worth complaining about this or will i get nowhere? This is clearly false advertising if i can't receive a service that is advertised everywhere but is not available, even on the phone to me whilst i was on hold all those hours!

03-03-2006, 17:53	#11
copey123 Inactive Join Date: Mar 2005 Posts: 11	Re: Existing 2MB Customer Broadband Plus Question Oh my god, for the first time in my life i have experienced the phenomenon that is known as NTL HELL. I have called 7 times and each time been transferred from Technical Support to CUstomer Services. Customer services have twice said "ok the service is now active and should be up and running within 20 minutes". This wasn't the case. Whenever i call technical support i get through to a man with a strong Indian accent who puts me on hold for 20 minutes each time before transferring me back to the customer services line. The final call i was told that Customer Services can only enable Broadband Plus for 1mb customers. 2mb and above have to go through tech support. All tech support do is transfer me back. I got so angry on the phone that i had to stop the call and hang up. Now can someone tell me who is lying to me? I have been on the phone (no word of a lie) for 3 hours today trying to get this sorted and on hold and have got absolutely nowhere. Is there anyone on here who actually works for NTL who would be able to help me out? Is it worth complaining about this or will i get nowhere? This is clearly false advertising if i can't receive a service that is advertised everywhere but is not available, even on the phone to me whilst i was on hold all those hours!