[etccarmageddon]

I'm not sure it's 'morally wrong' but it certainly is not the right way to deal with customers. Where possible when offering service to customers you should go the extra mile provided it isn't to the detriment of the company and provided it isn't unprofitable. As this £7 contains no discount I cant see why there should be any customers excluded other than 'computer issues' and indifference/lack of thought.

---------- Post added at 14:23 ---------- Previous post was at 14:18 ----------

I wonder how they'd handle a customer who rang asking for upgrading to 10mb while keeping their £7 discount - would they rather keep the revenue at £9.99 or proceed with the upgrade to 10mb at £27.99 a month? I suspect they'd go "sorry can't do it - we'd rather not have the extra £18 a month from you"! DOH

Or they'd upgrade you and promise you'd keep the discount but when your DD goes through you're paying £34.99.