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djliam · 03-03-2006, 13:29

Great thread, stopped me thinking i was going mad!!

NTLHOME 120 Modem
Coventry Area

After reading all your posts I thought better of calling NTL and jumping through hoops, only to have them say everythings fine. I was experiencing the exacty same problems after my upgrade to 10M and was getting worse everyday.

So My modem became strangely "Broken". Called them up at 11.20 and they said an engineer would be here between 12pm-6pm . To my surprise 12.05 an engineer turned up, looked at my "Broken" modem said "oh yeah these go all the time" and " the power supplies are wonky on these too"

I asked "am i getting my 10Meg" he said "line is set for 10Meg but you wont get it with these modems, they dont work properly on 10Meg at all, you should have had a new one...."

Should I have been told? I asked

"Well yes really, but they wont tell you, it would cost too much to replace all the modems so they normally fob you off..."

Very interesting. So he popped popped out to the van, came back with a new blue 250 modem, installed within 2 mins and im happy.

Can tell speed difference too with the new modem.

Just thoguht id share my experience, perhaps its the way to go getting a "Broken" or "Faulty" modem replaced.

03-03-2006, 13:29	#300
djliam Inactive Join Date: Mar 2006 Posts: 1	ntl home:120 hanging from today Great thread, stopped me thinking i was going mad!! NTLHOME 120 Modem Coventry Area After reading all your posts I thought better of calling NTL and jumping through hoops, only to have them say everythings fine. I was experiencing the exacty same problems after my upgrade to 10M and was getting worse everyday. So My modem became strangely "Broken". Called them up at 11.20 and they said an engineer would be here between 12pm-6pm . To my surprise 12.05 an engineer turned up, looked at my "Broken" modem said "oh yeah these go all the time" and " the power supplies are wonky on these too" I asked "am i getting my 10Meg" he said "line is set for 10Meg but you wont get it with these modems, they dont work properly on 10Meg at all, you should have had a new one...." Should I have been told? I asked "Well yes really, but they wont tell you, it would cost too much to replace all the modems so they normally fob you off..." Very interesting. So he popped popped out to the van, came back with a new blue 250 modem, installed within 2 mins and im happy. Can tell speed difference too with the new modem. Just thoguht id share my experience, perhaps its the way to go getting a "Broken" or "Faulty" modem replaced.