Re: I am so angry please can someone advise
we both got the email at the same time, 1st March - so I suspect that was when it was first 'spammed' by NTL - therefore (if so) TS couldnt have ruled on this 2 days before. And as TS are notoriously slow in dealing with complaints it would have taken them at least a few days from receiving a complaint before deciding whether to 'rule' it invalid - therefore if they'd 'ruled' this email was ok 2 days before 1st March then it would have had to be from some who complained (probably) a week ago or more.
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