Cable Forum - View Single Post - Does it really take 5 days to upgrade from 2mb to 10mb?

02-03-2006, 11:06

Hi all, a friend of mine has decided to upgrade from the 2mb to 10mb, she called ntl and they said no worries, it can take upto 24hrs. she's checked her connection 24hrs later, and done all the right things first, like unplug from router and shutdown pc and reset the cable modem etc... checked her sacm config and still she is on 2048000 (2mb). She calls CS to ask why she isnt on the 10mb, CS tell her it can take upto 5 days!! What?

I have never heard of an upgrade taking this long, I was just wondering if any nice ntl employee on here could check out her account to see if there is some kind of problem that may cause the upgrade to take that long?

thnx in advance, I have her details to pm when needed

02-03-2006, 11:06	#1
Enuff Guest Posts: n/a	Does it really take 5 days to upgrade from 2mb to 10mb? Hi all, a friend of mine has decided to upgrade from the 2mb to 10mb, she called ntl and they said no worries, it can take upto 24hrs. she's checked her connection 24hrs later, and done all the right things first, like unplug from router and shutdown pc and reset the cable modem etc... checked her sacm config and still she is on 2048000 (2mb). She calls CS to ask why she isnt on the 10mb, CS tell her it can take upto 5 days!! What? I have never heard of an upgrade taking this long, I was just wondering if any nice ntl employee on here could check out her account to see if there is some kind of problem that may cause the upgrade to take that long? thnx in advance, I have her details to pm when needed