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Originally Posted by etccarmageddon
it doesnt really make much sense - they're actually turning down our money!!!
---------- Post added at 18:33 ---------- Previous post was at 18:32 ----------
that's why I recon it's more to do with computer codes not able to handle it than anything else and erm that's lazyness.
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Its true what the cs guys say as if the package shows on the system its a matter of clicking a mouse button to xhange it. However if the package has not been set-up then they would have to create a discount to couter that and thats where all the problems start as sometimes theres other things to do to get the discount to apply correctly.
whoever loads on the packages just needs to create it, its all simple but in a large company can take ages to sort out. Maybe they are wanting to get people off the 9.99 bb and onto a regular package?