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Originally Posted by Escapee
BT had the advantage of years of experience amongst many of their engineers and at least some career development in the company. The ntl attitude was to take almost anyone off the street and give them a bit of training to make them an instant overnight expert. I admit its a big problem with a start-up company finding staff on that scale, and I have had the opinion for many years that finding suitable employees would be the biggest issue if I was ever considering running my own company.
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I understand your point: good tech supports dont grow on trees....but this is no longer a 'start-up' company.
We have had a cable service provided by: Cable & Wireless, Nynex and now NTL for around 10 years. I have twice previously been a customer of the other manifestations of the company, and never been very satisfied-hence keep moving away...but it has never been quite THIS BAD before!
Another commenter suggested I would be made tempting offers to prevent me disconnecting. Absolutely correct! I recorded over 20 minutes of exemplary customer relations, offering me the moon on a plate (almost!) ... new modems, periods of free line, half price for many months, giva away tv etc.... Very nice, but if I had received even a fraction of this level of service originally - I probably wouldnt be moving now!!!
..still glad i'm going, eagerly awaiting my new BT broadband modem/wireless router.....
