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hammered · 27-02-2006, 08:23

Thing is Chrysalis, when-ever you contact NTL over any sort of gaming/latency issue, they will blame your system straight away! As soon as you tell them that you have anything plugged into cable before your computer, that's where the fault is, nowhere else. I've contacted NTL several times over this and each time all they have said is that the problem is with me running a firewall and router on the connection...

I've even once demanded that they straight away put me through to a 3rd line person in the UK, so that I can get someone there to look at this. But they refuse to do this...

I know it's not the person in the callcenter's fault, but you get so frustrated when you know what the problem is but the callcenter insist on going through all the crap that you know isn't going to make a difference, even after you've told them that you know what you're talking about...

27-02-2006, 08:23	#52
hammered Inactive Join Date: Jun 2004 Location: Loughborough Services: 10MB BB (although it's sometimes only 2MB) Posts: 87	Re: online gaming and NTL Thing is Chrysalis, when-ever you contact NTL over any sort of gaming/latency issue, they will blame your system straight away! As soon as you tell them that you have anything plugged into cable before your computer, that's where the fault is, nowhere else. I've contacted NTL several times over this and each time all they have said is that the problem is with me running a firewall and router on the connection... I've even once demanded that they straight away put me through to a 3rd line person in the UK, so that I can get someone there to look at this. But they refuse to do this... I know it's not the person in the callcenter's fault, but you get so frustrated when you know what the problem is but the callcenter insist on going through all the crap that you know isn't going to make a difference, even after you've told them that you know what you're talking about...