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Originally Posted by Neil
I think the issue is how much they charge-not whether they charge. The amount charged must reflect any penalty they incur, for example if you read my earlier links re the Banks you'll see that them charging £30.00 or so to send a letter was deemed by the courts to be excessive. Had they charged say £3.00 then the banks would probably not got into trouble, so as long as PlusNet's charge is not excessive you may be ok (it may also be that they are passing on a £14.99 charge levied on them by BT)
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i hate these lil fees that they don't show u about prob 80% of there customers don't no about it,
i think all fees should be included in the monthly fee.. etc