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Originally Posted by rscott101
If I'm reading Mr Angry's post correctly, he's saying that no service provider can charge you a 'downgrade fee' (or equivalent) whenever you change the services you opt to receive from them?
---------- Post added at 01:25 ---------- Previous post was yesterday at 23:59 ----------
Just had a PM from Mr Angry confirming that I've interpreted his post correctly.
In that case, perhaps I better do something about Plusnet - they charge £14.99 to downgrade from their Premier broadband product at £22 per month to their Plus product at £15 per month.
They aren't the only company - most broadband providers charge a fee to change between products. By Mr Angry's logic, they can only charge if the user is upgrading!
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I think the issue is how much they charge-not whether they charge.
The amount charged must reflect any penalty they incur, for example if you read my earlier links re the Banks you'll see that them charging £30.00 or so to send a letter was deemed by the courts to be excessive.
Had they charged say £3.00 then the banks would probably not got into trouble, so as long as PlusNet's charge is not excessive you may be ok (it may also be that they are passing on a £14.99 charge levied on them by BT)