Cable Forum - View Single Post - Telwest cancellation

Mr_Mike · 27-02-2006, 02:35

I'm afraid option 1 is the only available one.

Option 3, as you say,doesn't happen.

Option 2 (Transfer of Responsibility) is only available to somebody who has lived at the property for 6 months, so unless you are moving out but somebody else is staying this is not possible. They also have a minimum 12 month contract from the day of transfer.

Customer Relations may have waived the contract cancellation fee (the rest of your term at the minimum service level) for some customers but this is very unlikely for customers 4 months into their contract (more likely for 10/11 months in folks) and is a lot rarer then you might think.

Sucks a bit really, but the company does have to recoup it's install costs with minimum contracts.

As for the CAB advice - it's crap - sorry.

27-02-2006, 02:35	#7
Mr_Mike Inactive Join Date: Feb 2006 Location: Sheffield, UK Services: Telewest Digital TV & BBI (Staff Account) Posts: 3	Re: Telwest cancellation - some help please I'm afraid option 1 is the only available one. Option 3, as you say,doesn't happen. Option 2 (Transfer of Responsibility) is only available to somebody who has lived at the property for 6 months, so unless you are moving out but somebody else is staying this is not possible. They also have a minimum 12 month contract from the day of transfer. Customer Relations may have waived the contract cancellation fee (the rest of your term at the minimum service level) for some customers but this is very unlikely for customers 4 months into their contract (more likely for 10/11 months in folks) and is a lot rarer then you might think. Sucks a bit really, but the company does have to recoup it's install costs with minimum contracts. As for the CAB advice - it's crap - sorry.