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Originally Posted by Mauldor
Ill be honest here, I always thought BT were the Bad guys in life but my sister has proven me so wrong tbh - let me explain. Broadband stops working Nov 2005 - They have sent her (FREE of Charge) a total now of 4 Modems/Routers, to see if that would sort the problem - at no point have they asked for any back (not that she wants 4 mind you). They came out, replaced the line to the house, tested everything everywhere and finally came to the conclusion the line from Point A to Point B was at fault but due to no t enough people in her area, it would not be Financial to sort this. They Cancelled her Broadband (12 months contract remember) and supplied her with Dial up for half the price plus Half price Second line.
At no point was any charges whatsoever mentioned, the engineer came on the day he said he would and called before hand saying he was on his way. This is a World apart from NTL - maybe BT are bad or where worse but they seem to be getting there act together tbh.
I never paid anything for my BT line install as I already had a Box to the Wall and cabling from Pole when I moved into the house.
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thats girls for ya dude.. lol