[Mr Angry]

Originally Posted by Mick

No need for an apology as I have not claimed anything. What I stated is factual, not a claim - if you have a problem believing it, thats your own hard luck.

"I myself contacted ntl on a personal level and asked for this to be reconsidered and as a direct result of this and feedback posted, ntl have notified me this afternoon that they have had a change of heart and will be cancelling the downgrade service charge." What part of that, your own quote, do you not understand as a claim?

Originally Posted by Mick

It wasn't proposed - it was going to go ahead- which part of this do you not understand?

You still haven't explained. What is the difference between "not yet implemented" and "proposed"?

Originally Posted by Mick

And because of your blatant ignorance - you would quite rightly deserve to lose it and lose it you would. Perhaps you're not aware of the fact that I and another member of the team held a meeting with the chief exective of ntl last year. Since then, we have been having follow up meetings and ntl monitor this forum and take into account the feedback posted and if and where possible ntl will make any necessary operational changes.

Hooray!! for you and "another member of the team".

Originally Posted by Mick

See http://www.cableforum.co.uk/board/sh...ad.php?t=27095

For instance - last year ntl re-opened a fault service on Sunday - this was again down to feedback posted on this forum as customers were fed up of waiting until Monday morning to report a fault.

See http://www.cableforum.co.uk/article/...ow-open-sunday

Another change of policy which CF helped to change was ntl's returns policy on equipment - Customers now have a definitive 3 choices on what to do when they remove and or cancel all their services.

See http://www.home.ntl.com/page/equipmentreturns

Again, Hooray!! for you. It may, quite possibly, have escaped your notice - but I'm not in the least bit interested in these issues. The reason I entered the discussion on this matter was to highlight the illegal nature of a proposed "late payment" charge (a legal fact). I'm not interested in your self effacing trumpet blowing - I deal with facts - legal facts.

Originally Posted by Mick

http://www.home.ntl.com/page/charges

The above page is live - those charges are going ahead (Except as I have already said - downgrade charge). - they are not proposed charges!!! That's how! That page is not a press release - its a live page.

Again, I don't see the point of me having to reiterate the fact that these proposed charges are illegal (the law and respective jurisprudence in this jurisdiction has already proven that they are illegal). Which part of this do you not understand?

Since you seem to be so well connected, and seem intent on espousing this forum as a direct catalyst for decisions made at the highest echelons of NTL, why don't you invite the Company Secretary to come to this forum and debate his interpretation of the the legalities of the proposed charges with me?

Without wanting to appear ignorant I also extend the same invite to Mr MacKenzie in respect of the matters raised by Chris W and Rob C.