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Originally Posted by Mr Angry
The facts of the matter still stand. Penalty and late payment charges which do not represent a genuine pre-estimate of liquidated losses are illegal under current consumer law.
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Interesting, it was going to be a £4.00 charge for each downgrade of service. I suspect it would be very difficult at court to prove that ntl did not infact incur that cost in real terms for each downgraded service, for labour - just the CS operator's wages, plus the ntl freephone charge, together with loss of prospective profit (which is not excluded based on the above definition). If services such as TV were removed (where a STB then had to be physically disconnected and collected) the £4.00 seems cheap to me.
Bottom line though, for the reasons clearly stated throughout this thread, the £4.00 downgrade charge was badly thought out. I have no doubt that Mick's efforts, on behalf of Cable Forum's users, will have been a major factor in heading off this charge.