[darren]

OK, I've been round and had a look, turns out NTL didn't even know what service level he was suppose to be on, when I got there the network cable was still plugged into the STB and had stb-light.cm on it.. They just told him to insert the cd and enter his details.

When I reset the STB, it changed to no-bia.cm so internet was completely lost.

I spend a hour on the phone to ntl trying to get it work, (passed between 2 different departments). It was decided that he would go on the 10Meg service.

I couldn't get access to the cable modem web page. There was a loose connection in the longer network cable ntl installed which only started causing problems when I started moving it around. I had to get a temp cable to get everything working. When I got it working it gave me an Internet IP immediately, I didn't have to register the MACs address even though it was a different device, is it normal to do this, I had to re-register the MAC address when I moved to the far more reliable CM.

He was also concerned that his old email address may be deleted. Will this happen. It did happen to me but that was a while ago.

I've learnt one important lesson about NTL a while ago, if it ain't broke don't changed anything...Ever.