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Originally Posted by MikeyB
One thing does spring to my mind tho, why on earth did you sign up for a new contract with ntl when you knew how bad they can be, and while you still have a huge outstanding problem with them?
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Because the service has always woorked and I have not had technical issues with them, only 'support problems'
The service was on and faultless, and had worked with no problems all the time he was here, it only went T!t$ up when our kid moved out and we wanted to stay as customers, with the same phone number......
A simple thing that most companys should be able to manage.
With ntl it seems if you get it installed and working, then it works, and provided you dont actually try to change anything, you'l be ok.....
---------- Post added at 12:59 ---------- Previous post was at 12:58 ----------
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Originally Posted by Stormblade
I would recommend putting a complaint in with ofcom...
My brother-in-law had a similar problem with NTL, they sent out debt collectors for money they had already agreed he didn't owe, kept changing thier minds etc...
In the end he complained to ofcom, and it got sorted out straight away...
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yes your right I think, taking this to someone with a big stick may be the only way, as they dont listen to either common sense or the little man, or customers who want to stay with them!