[MoneyPenny]

Originally posted by Dave Stones
ok so i came home all the channels were black . power cycled the box several times just got stuck on tune all the time..

rang CS surprised to find i was only on hold for 5 minutes, after the horror stories ive hears some people say.

anyway power cycled it a few more times with the down arrow held, still doesnt work.

the CS seemed to know an error 1014 was going to appear and lo and behold it did... now awaiting a techie between 4 and 8 lets see if he appears hehe

incidentally what is a 1014?

a 1014 is:
Where your Set Top Box failed to fine the SI (Service Information) In-band tune lost.

You have to call CS I'm afraid, you've tried the re-booting and that has failed. It's either incorrect SI Playout (and I can't see any central evidence of this), or, Local Network Problems, or, Borderline Install (incorrect Power Level to STB).