[Anthony Al-Naqib]

I wont bother going into specifics unless anyone is desperate to know- but there seems to be a well hidden core of decent support people- and a front line of absolute bull****ters - general callcenter fodder. Been with NTL since the Nynex days- had enough- should have moved a couple of years ago, just too lazy...but it only took one MORE episode of really appaling service to give me the final nudge i needed.

does that answer the question?!