Some replies to posts here.
Had a few glasses of wine so please excuse the format/spelling
@slef2003 post #51
I was stating that ntl always are responcilble for repairs to modems where as my adsl modem is my property and if found faulty after 12 months would a)be my problem to fix or b)incur a cost if a bt tech called and it was proved the modem was at fault.
@Chrysalis post #52
Genuine faults are always free to repair with ntl. However if:
Someone states they have washed the reomte its chargable.
Someones bunny/dog/cat damages the feed cable iot chargable.
Someones kid removes the scart card and they cannot be bohered to find it its chargable.
You will not be charged for genuine faults with the equipment but if you trip and pull the stb off the tv and it breaks you really should be iable for the cost of the call-out to change the equipment at the very least.
(all above are genuine examples taken by myself on the phone at ntl)
@Mr angry post #53
The charges do not in any way cover the cost of the credit control people hired to chase outstanding payments.
you quote
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Incidentally, it's interesting that NTL will charge you £12.00 for a year of itemised billing while under the 1998 DPA you can request same for a statutory fee of no more than £10.00 (at considerably more administration costs to them).
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£10 = 1 off dump of data not formatted at all.
£12 = 12 itemised bills posted seperatly.
I cannot see what you Are trying to say here
@Mr angry post #55
Ask your solicitor to write you a letter then try to attack whatever ntl charge for chasing late payments.
@dragon post #60
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Incidentally, it's interesting that NTL will charge you £12.00 for a year of itemised billing while under the 1998 DPA you can request same for a statutory fee of no more than £10.00 (at considerably more administration costs to them).
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ntl faults will at all times try to resolve non box faults over the phone. They will only apply a charge where it is the fault of equipment owned by the customer. Regardless of how bad some of the guys and gals in faults are the techs that call will be able to make the call.
I spent 100's of hours researching different tv's/dvds/vcrs. I could talk a blind person through tuning there own tv to ntl and setting up dvd etc. Yet many able bodied lazy people decided that they though it was ntls job to come and set up there new dvd/tv? Always used to defeat me that one.
It costs more than £50 to send a tech to sort a problem at a customers house.
@Mick post #64
Well done
customers should be able to chop and change services with out penalty.
@Mr Angry post #70
You assume that the computer automatically send a out a letter. What if as is more likely the case there is a collections department charged with contacting customers and chasing payments. Say the call with out usccess on 5 occassions then send a letter. What are the cost invloved by ntl in recovering that amount and do you think that people should be able to pay late?
And if you pay in advance for ntl are you using a'credit' facility?
I welcome anyone to try take a £10 charge through the courts. I can't see it getting anywhere. What lawyer would do that? What court would accept the escalation of a £10 charge into £1000's legal fees?